24 Hour Telephone Support: 413-777-5686
Providing High Quality Hosting
Services Since 1994
This privacy policy explains how JWN Media (together with its
subsidiaries, affiliates, "JWN Media"), collects, uses, maintains, and discloses
information collected from our customers, visitors to our website, individuals
who contact us, and visitors to our customers websites ("Users").
JWN Media strives to provide a safe, reliable, and enriched browsing and service
experience to clients and the global community. In order to fulfill this goal we
sometimes collect information during your visit to our website. JWN Media
promises the following:
- We do not offer for sale, share, or lease any information given to us, except
as disclosed in this privacy policy ("Privacy Policy").
- Our Privacy Policy applies to prospective, current, and former customers and
users.
The terms of this Privacy Policy are in addition to the terms of our Terms of
Service ("TOS"), Acceptable Use Policy ("AUP"), Service Level Agreement ("SLA"),
Resource Abuse Policy ("RAP"), collectively known as JWN Media Legal Policies,
and any specialized contracts that may have been agreed upon. We offer products
and services that are provided by third parties ("Third Party Products"). These
Third Party Products may collect and use information in ways that differ from
those stated in this Privacy Policy. Please contact us if you would like a list
of these third parties related to your service. JWN Media does not take
responsibility for how these Third Party Products utilize your information and
we instruct you to visit the respective service provider's website for more
information. Typically these providers only require ip or hostname data.
The purpose of this Privacy Policy to enable you to understand which personal
identifying information ("PII", "Personal Information") of yours is collected,
how and when we might use your information, who has access to this information,
and how you can correct any inaccuracies in the information.
Safe Harbor Privacy Principals
JWN Media adheres to the Safe Harbor requirements published by the U.S.
Department of Commerce pertaining to Personal Information of Users that JWN
Media serves from the European Economic Area ("EEA"). The United States
Department of Commerce and the European Commission have agreed on a set of data
protection principals and frequently asked questions ("Safe Harbor Principals")
to enable US companies to satisfy the requirement under European Union law that
adequate protection be given to personal identifying information transferred
from the EU to the United States. The EEA has recognized the US Safe Harbor as
providing adequate data protection. The seven Safe Harbor Principals can be
found in this Privacy Policy and are denoted at the end of each respective
section with the following remarks: [1]Notice, [2]Choice, [3]Transfer to
Third Parties, [4]Access, [5]Security, [6]Data Integrity, [7]Enforcement.
Information We Collect
JWN Media collects certain information from and about its users in three ways: (i)
from our web server logs, (ii) with cookies, and (iii) directly from the user.
Web Server Logs
When you visit our website, JWN Media may collect information to administer the
site and analyze its usage. JWN Media may collect information such as:
- Your Internet protocol address;
- The type of browser or computer you use;
- The number of links you click within our website;
- The state or country from which you accessed our website;
- The date and time of your visit;
- The name of your Internet service provider;
- The Web page from which you linked to our website; and
- The pages you viewed on our website
Cookies
Our website uses cookies (i.e., small bits of text that our servers
place into a file on your computer's hard drive). We use cookies to save your
preferences and login information, and provide personalized functionality. You
can reject cookies by changing your browser settings, but be aware that this
will disable some of the functionality on the JWN Media website.
More information about cookies can be found here
http://en.wikipedia.org/wiki/HTTP_cookie
Personal Information
On some pages of our website users can register to purchase products or
services, receive personalized content, and participate in surveys or forums.
When you register, JWN Media may ask you for some personal information. If you
purchasing products or services from JWN Media, we will request financial
information such as credit card or bank account information. Any financial
information we collect is used only to bill you for the products and services
you purchased. If you purchase by credit card, this information may be forwarded
to your credit card provider. For other types of registrations or service
inquiries, we will ask your name, address, e-mail address, or telephone number.
We may then contact you with information about JWN Media products and services.
Support and Access
As a service subscriber you may be asked to disclose personal information to JWN
Media so that we can provide technical support to you. We may collect personal
information for account verifications in order to provide technical support and
troubleshooting services over our helpdesk (http://support.jwnmedia.com). If you
choose to contact us via email, live chat, or helpdesk, we may retain a copy of
the communication with your email address, account information, and our
responses. [1]Notice
JWN Media makes reasonable effort to make sure all collected data is reliable,
up to date, accurate and complete. [6]Data Integrity
Additional Information
To preserve the integrity of our website and network, JWN Media may use software
programs to monitor network traffic or to identify unauthorized attempts to
cause damage. These software programs may also collect information regarding
your usage of our services, website, and network.
As an internet service provider, JWN Media provides access to servers for
customers around the world to store and manage their data and applications. JWN
Media does not own this customer data and is not a .controller. as outlined in
the EU Directive. To the extent that JWN Media is exposed to customer or user
data, JWN Media adheres to the Safe Harbor Privacy Principals.
How We Use Your Information
Customer Record and Inquiries
JWN Media uses the information we collect to notify you about your account and
to notify you about changes of the terms and conditions governing use of our
websites, products and services. We may also use the information we collect to
notify you about other products and services we think you will find valuable and
about special offers. You may notify us of your desire not to receive
notifications relating to new products and services and specials offers by
.opting-out. as provided for below.
Our employees, contractors, or agents will at times require access to your
personal information. JWN Media permits access to this information only for
business purposes such as administration and support for our products and
services.
Information Released
JWN Media may provide aggregate information about our customers, our websites
traffic patterns, and related website usage information to our affiliates and
reputable third parties, this information will never include personal
identifying data. We take all available measures to select affiliates and
service providers that are ethical and provide similar privacy protection to
their customers and the community. We do not make any representations about the
practices and policies about these companies.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply
with the law. We will disclose any information about Users upon valid request by
government or law officials as we, in our sole discretion, believe necessary or
appropriate to respond to claims and legal process (including without limitation
subpoenas), to protect your property and rights, or the property and rights of a
third party, to protect the safety of the public or any person, or stop activity
we consider illegal or unethical.
Contacting You Directly
JWN Media may contact you directly through the email address or other
information provided upon account signup. JWN Media will contact you to respond
to your questions, to provide the services you request, to manage your account,
and/or to inform you of any service announcements. If you require an account
contact change, please submit a ticket to our Support department via http://support.jwnmedia.com
Opt-out
If you do not want to receive promotional materials or surveys from JWN Media,
you may opt out at any time. You may .opt out. by clicking the "Unsubscribe"
link in Surveys, or by sending a message with the subject "I do not wish to
receive special communication from JWN Media" to
customerservice@jaywebdesigns.com. Once this message is received your
account will be noted an all reasonable measures will be taken to remove your
account from future non-pertinent account mailings. [2]Choice
Third Party Service Providers
We may at times provide information about you to third parties to provide
various services on our behalf such as processing credit card payments and
hosting service add-ons. We will only share your information when necessary for
the third party to provide the requested service. These service partners are
prohibited from sharing or storing your personal identifiable information for
any purposes unrelated to providing the said service.
How We Protect Your Information
JWN Media uses technical security measures to prevent the loss, misuse,
alternation or unauthorized disclosure of information under our control. JWN
Media uses security measures including and not limited to: firewalls, non public
facing systems, complex passwords, anti-virus, and mitigation and detection
software. When we ask customers or users to provide financial information (such
as a credit card number) that data is protected using Secure Sockets Layer ("SSL")
technology. However, please note that electronic communication (ex: email,
online chat, or instant messaging) that you may send to us may not be secure
unless we advise you in advance that security measures will be in place prior to
your transmitting the information. For that reason, we ask that you do not send
confidential information such as financial information, social security numbers,
or passwords to us through unsecured electronic communication.
[5]Security
Access to Your Personal Information and Correction of Inaccuracies
If you wish to access and/or update the personal information we have collected
from you, you may either login to our website or client systems and view and
change your information or contact our Accounting team via http://support.jwnmedia.com.
If you would a list of client systems related to your account, this can also be
obtained by contacting our Accounting team. [4]Access
Transfer to Third Parties
If you wish to transfer your account to a third party (ex: new webmaster, new
company owner), you must make this request via our helpdesk by visiting http://jwnmedia.com.
After your request is received we will provide a transfer of ownership form and
we will complete an account standing and history audit. Once you have returned
the account ownership request form your account and request will be verified by
our Management team. Once the account ownership change is verified and
processed, the new account owner will be protected by this Privacy Policy.
[3]Transfer to Third Parties
Transfer of Data Abroad
if you are visiting the JWN Media website from a country other than the
countries in which our networks are located, the various communications will
necessarily result in the transfer of information across international
boundaries. By visiting our website and communicating with us you consent to the
processing and transfer of your data as set by this Privacy Policy.
Content Placed in Pubic
Some pages on the JWN Media website involve message boards or other online
community activities. We strongly suggest users of these areas to use caution as
any information disclosed in these areas is public information. Do not disclose
information in these public forums that might be considered confidential such as
financial information, passwords or email addresses. Users should be aware that
when they voluntarily disclose personal identifiable information (PII) on
message boards or other online communities, that information disclosed in the
communication can be collected and used by third parties.
Children
In accordance with the Children's Online Privacy Protection Act (COPPA), JWN
Media does not knowingly collect or solicit any personal information from
children under the age of thirteen (13).
Modifications to the Privacy Policy
JWN Media hereby reserves the right to amend, alter, modify, replace or suspend
this Privacy Policy, from time to time, in its sole discretion. All changes to
this Privacy Policy will be effective when posted on the JWN Media website.
Ensuring Compliance with the Privacy Policy
JWN Media uses a self-assessment approach to ensure compliance with this Privacy
Policy and regularly verifies that the Privacy Policy is accurate, displayed,
accessible, and within the guidelines of the Safe Harbor Privacy Principals.
Questions or Concerns
If you have any questions, comments, feedback regarding this Privacy Policy or
the use and disclosure of personal information, please contact JWN Media via
email at
customerservice@jaywebdesigns.com and we will respond within a timely
manner. If you are unable to resolve your complaint or dispute internally we
work with the Better Business Bureau (BBB) as a third party dispute resolution
service. [7]Enforcement
This Privacy Policy is effective as of July 28, 2009
Our specific application of the seven Safe Harbor principals can be found in
this Privacy Policy and are denoted with [1]-[7].
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